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Coronavirus Information - The Grand Hotel Gozo

20th May 2021

 

Getting Tested

You can register online for a swab test by going to https://covidtest.gov.mt​ and filling in an online form. You will be called back from the Public Health Helpline on the mobile or landline number which you provided and you will be given an appointment for a swab test. The testing centre in Gozo is at Xewkija Heliport. The result of the swab test will be sent by e-mail.

 

07th May 2021

 

This morning the Deputy Prime Minister and Minister for Health Hon. Chris Fearne together with Superintendent of Health Prof. Charmaine Gauci announced a time line of a number of measures that will be lifted off during the coming days and weeks. The announced measures are listed hereunder for your information and guidance.

 

10 May, 2021

  • Non-contact sports can resume

  • Extra-curricular activities like arts and dance schools can resume

  • Open air markets can reopen

  • Travel between Malta and Gozo resumes without restrictions

  • Restaurants and snack bars will be able to reopen until 5pm. Not more than four people will be allowed per table.

24 May, 2021

  • Restaurants and snack bars would be able to remain open until midnight

  • Pools will be able to reopen until 8pm, but no activities not tied to swimming will be allowed

  • Gyms would be able to reopen with a number of protocols, classes will not be allowed

  • Contact sports (not team sports) for people aged 17 years and above can resume

1 June, 2021

  • Opening the Maltese Islands for tourism cautiously, bringing in tourists who had the vaccine or who had a negative test prior to starting their travels to Malta.

  • Weddings would be able to resume with up to 100 people indoors or 300 people outdoors, with protocols

  • English language teaching schools will reopen

  • Restrictions on mask-wearing on beaches and pools lifted

7 June, 2021

  • Restaurants and snack bars will be able to have up to 6 people per table

  • Cinemas and theatres will reopen

  • Bars and band clubs (kazini) can reopen

  • Team sports can resume without spectators

  • Gaming and betting outlets can reopen

  • Contact sports can be extended to children under 17

18th June 2020

 

Please find below a digital copy of a booklet that MTA and Ministry for Tourism have drawn up to serve as an official source of information to the general public inquiring about post Covid-19 operating guidelines in Malta and Gozo.

25th April 2021

Vaccine certificate or negative PCR test required before boarding flight to Malta

Health Minister Chris Fearne announced today that all those travelling to the island will be required to provide either an approved vaccine certificate or a negative PCR test result before boarding Malta-bound planes or ships.

Additionally Restaurants can open until 5pm, with a maximum of 4 people at each table. Dinner for hotel guests can be provided through Room Service.

 

11th March 2021

Temporary Closure 15 March - 13 May 2021

Following the latest covid-19 measures restricting travel to Gozo, the hotel is currently closed.

Should the restrictions be lifted on the scheduled date, we plan re-open on Friday 14 May 2021.

For any query or assistance, kindly e-mail us info@grandhotelmalta.com

 

13th March 2020

In these uncertain times, we wanted to let you know about what we are doing here at the Grand Hotel to support you and your travel plans. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility. 

We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from our guests.

 

 

Confident in our care

 

As it has always been, the safety and security of our guests and team members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities to make our cleaning and hygiene protocols even more rigorous:

  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols. All departments have implemented hand washing or sanitizing procedures to take place multiple times during the employee's shift.

  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles and knobs, handrails, public bathrooms, etc.), and have continued the use of hospital-grade disinfectant.

  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.

  • We have increased the deployment of antibacterial hand sanitizers, located throughout public and back of house locations. Sanitizers are refilled and checked regularly. 

  • The Elemis Spa is open by appointment only; the Sauna and Jacuzzi are temporarily unavailable for hygiene safety. A thorough consultation with each client is done prior to any Spa treatment.

  • Summary of measures in place:

    • Safety features: first aid kits available; face masks for guests available; process in place to check health of guests; sanitization of guests luggage upon arrival; full online doctor service (Mobidoctor - chargeable); shared stationery (e.g. printed menus, magazines, pens, paper) and minibar items removed

    • Physical distancing: cashless payment available; physical distancing rules followed; screens or physical barriers between staff and guests in appropriate areas

    • Cleanliness & disinfection: use of cleaning chemicals that are effective against coronavirus; linens, towels and laundry washed in accordance with local authority guidelines; guests have the option to cancel any cleaning services for their accommodation during their stay

    • Food & drink safety: physical distancing in dining areas; breakfast booking required at peak times; food can be delivered to guest accommodation

 

Flexible in your travel plans

We remain committed to offering you flexible booking options. Given these unique circumstances, we are making additional adjustments to our individual booking policies to give you extra peace of mind: 

  • Existing reservations with payment at the hotel: bookings that are scheduled for arrival up to 30th July 2020 can be changed or cancelled up to 24 hours before your scheduled arrival. Changing the date on any reservations may result in different pricing, but there is no fee for making changes.

  • Existing reservations with deposit paid and non-refundable reservations: bookings that are scheduled for arrival up to 30th July 2020 can be amended to another stay within the next 12 months of your check-in date; the amount paid will be used towards the new reservation. Changing the date on any reservations may result in different pricing, but there is no fee for making changes.

  • New reservations: we will apply the above rules for any reservation you make that is booked between today and 30th July 2020, for any future arrival date. 

  • Gift Voucher with expiry date end of March 2020: if you have not yet used your Gift Voucher, it can be extended without supplement for a stay in November 2020 or from 01st to 16th December 2020. Should you prefer to stay between June and October 2020, we will accept it but the regular supplement will be applicable, based on dates of stay. Kindly use the e-mail shown on your Gift Voucher for any query.

  • No-show: the regular no-show fee applies

 

If you need to adjust reservations made directly with the hotel (hotel website, telephone or e-mail), please e-mail the Reservations Team. If you need to adjust reservations made through another travel site, please contact them for assistance.
 

 

We continue to monitor the situation and will be keeping this policy under review for bookings beyond 30th July 2020. We hope this helps you to plan and book any future travel with confidence.

Whether at the hotel or at home, we strongly recommend that the Directives issued by the Public Health Authorities here in Malta should be followed. For more information, please consult the official website of the Maltese Ministry for Health which is regularly updated. You can also visit the EU Commission's Reopen EU website, which provides comprehensive and up-to-date information on travel restrictions, country by country, to help confidently plan your European travel and holidays.

 

At the Grand Hotel, we believe it is in challenging times like these that the power of hospitality is needed most of all. Whether you are traveling now or in the future, our team members are ready to welcome you with the hospitality you’ve come to expect. 

 

Contacts

Grand Hotel, 58 Triq Sant Antnin, Mgarr, GSM 9026, Gozo, MALTA

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General Information

-Reception 24/7

-Airport Transfer

-Check-in from 15:00

-Check-out by 12:00

-Breakfast from 07:30 to 10:30

-Courtesy bus to Victoria (suspended)

-Outdoor swimming-pool (April – October)

-Courtesy bus to Ramlay Bay and Hondoq (suspended)

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