In these uncertain times, we wanted to let you know about what we are doing here at the Grand Hotel to support you and your travel plans. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility.
We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from our guests.
Confident in our care
As it has always been, the safety and security of our guests and team members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities to make our cleaning and hygiene protocols even more rigorous:
Our hotel teams are receiving ongoing briefings and enhanced operating protocols. All departments have implemented hand washing or sanitizing procedures to take place multiple times during the employee's shift.
We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles and knobs, handrails, public bathrooms, etc.), and have continued the use of hospital-grade disinfectant.
We will continue to adjust food and beverage service in accordance with current food safety recommendations.
We have increased the deployment of antibacterial hand sanitizers, located throughout public and back of house locations. Sanitizers are refilled and checked regularly.
The Elemis Spa is open by appointment only; the Sauna and Jacuzzi are temporarily unavailable for hygiene safety. A thorough consultation with each client is done prior to any Spa treatment.
Flexible in your travel plans
We remain committed to offering you flexible booking options. Given these unique circumstances, we are making additional adjustments to our individual booking policies to give you extra peace of mind:
Existing reservations with payment at the hotel: bookings that are scheduled for arrival up to 30th April 2020 can be changed or cancelled up to 24 hours before your scheduled arrival. Changing the date on any reservations may result in different pricing, but there is no fee for making changes.
Existing reservations with deposit paid and non-refundable reservations: bookings that are scheduled for arrival up to 30th April 2020 can be amended to another stay within the next 12 months of your check-in date; the amount paid will be used towards the new reservation. Changing the date on any reservations may result in different pricing, but there is no fee for making changes.
New reservations: we will apply the above rules for any reservation you make that is booked between today and 30th April 2020, for any future arrival date.
Gift Voucher with expiry date end of March 2020: if you have not yet used your Gift Voucher, it can be extended without supplement for a stay in November 2020 or from 01st to 16th December 2020. Should you prefer to stay between April and October 2020, we will accept it but the regular supplement will be applicable, based on dates of stay. Kindly use the e-mail shown on your Gift Voucher for any query.
No-show: the regular no-show fee applies
If you need to adjust reservations made directly with the hotel (hotel website, telephone or e-mail), please e-mail the Reservations Team firstname.lastname@example.org. If you need to adjust reservations made through another travel site, please contact them for assistance.
We continue to monitor the situation and will be keeping this policy under review for bookings beyond 30th April 2020. We hope this helps you to plan and book any future travel with confidence.
Whether at the hotel or at home, we strongly recommend that the Directives issued by the Public Health Authorities here in Malta should be followed. For more information, please consult the official website of the Maltese Ministry for Health: https://deputyprimeminister.gov.mt/en/health-promotion/Pages/Novel-coronavirus.aspx which is regularly updated.
At the Grand Hotel, we believe it is in challenging times like these that the power of hospitality is needed most of all. Whether you are traveling now or in the future, our team members are ready to welcome you with the hospitality you’ve come to expect.
-Check-in from 15:00
-Check-out by 12:00
-Breakfast from 07:30 to 10:30
-Courtesy bus to Victoria
-Outdoor swimming-pool (April – October)
-Courtesy bus to Ramlay Bay and Hondoq (Summer)